Legal & Compliance

Privacy Policy

Architect Your Operations. Unlock Your Potential. How we safeguard your information in strict compliance with GDPR and CCPA standards.

Effective Date and Updates

Effective Date: October 1, 2023.
Last Updated: October 1, 2023.

We may update this policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

Data Collection

What Information We Collect

Contact Form Submissions

When you submit an inquiry through our website forms, we collect your name, email address, company name, and the specific service inquiries you provide to facilitate communication and service delivery.

Diagnostic Quiz Data

For clients engaged in our Vault Diagnostic Framework, we collect self-reported organizational metrics and assessment results to generate operational model recommendations.

Website Analytics

We use third-party analytics tools (Google Analytics) to monitor website traffic, user behavior, and system performance. This data is aggregated and anonymized and does not identify individual users.

Newsletter Subscriptions

If you subscribe to our industry insights newsletter, we collect your email address solely for the purpose of delivering content. You may unsubscribe at any time.

Data Usage

How We Use Your Information

We process your personal data for the following purposes:

  • Service Delivery: To provide consulting services, respond to inquiries, and execute operating model design projects.
  • Marketing Communications: To send you relevant industry insights and service updates. We only send marketing communications to individuals who have expressly consented to receive them.
  • Product Improvement: To analyze usage trends and improve the functionality and user experience of our digital platforms.
  • Legal Obligations: To comply with applicable laws, regulations, and contractual obligations.
Data Sharing

Who We Share Data With

We do not sell your personal data to third parties for their marketing purposes. However, we may share your data with carefully selected service providers who perform services on our behalf:

  • Cloud Infrastructure Providers: Secure hosting and data storage services (e.g., AWS).
  • Analytics Partners: Tools for analyzing website traffic and user engagement (e.g., Google Analytics).
  • Communication Platforms: Secure email delivery services for newsletters and client correspondence.

All data shared with third-party processors is subject to strict contractual confidentiality agreements and is not used for their own marketing purposes.

Your Rights

Your Data Protection Rights

Under GDPR and CCPA, you have the right to certain data protection measures.

GDPR Rights

If you are a resident of the European Economic Area (EEA) or the UK, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request the correction of inaccurate or incomplete data.
  • Erasure: Request the deletion of your data where it is no longer necessary for the purposes of processing.
  • Restriction: Request the restriction of processing of your data.
  • Portability: Request that we transfer your data to another controller.
  • Objection: Object to processing of your data on grounds relating to your particular situation.

CCPA Rights

If you are a California resident, you have the right to:

  • Know: Know what personal data is collected, used, disclosed, sold, or shared and why.
  • Delete: Request the deletion of your personal data.
  • Opt-Out: Request not to have your data sold or shared.
  • Non-Discrimination: Not be penalized if you exercise your privacy rights.
Cookies

Cookie Policy

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Essential Cookies: Necessary to provide the website services, such as security and verification.

Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.

Marketing Cookies: Used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

You can set your browser to refuse or alert you about cookies, but some parts of the site may not function correctly without them.

Contact for Privacy Matters

If you have questions about this Privacy Policy, please contact our Data Protection Officer directly.

Elena Voss
Head of Data Governance & Privacy

dpo@modvault.com

Policy Update Process

We review this Privacy Policy annually and immediately upon significant changes in our data practices. Changes are communicated via email to clients with active subscriptions and are reflected on this page. Any information collected before the effective date of a change remains subject to the Privacy Policy in effect at the time of collection.